Day 14 of the Daily UX Writing challenge. We’re nearly there!
The challenge is as follows:
- Scenario: A user is shopping using a price comparison app that boasts “real-time” pricing on items. As they are checking the price of an item, something goes wrong. The problem is unknown.
- Challenge: Write a push notification alerting them of this dilemma and options.
- Headline: 30 characters max
- Body: 120 characters max
- Button(s): 15 characters max
My thought process
I’ve tried to be careful when applying humor during the DUWX challenge, but I think this is a good case for using it. I’ve opted to use a less formal approach with ‘awkward‘ – because what better to call an error where neither party knows the cause?
I’ve invited the user to help the app by reminding them to refresh the app. While many users can pull-to-refresh on mobile, I flagged it with the button as well. I’ve also asked the user to double-check their Internet connection just in case as well.
Katie Barrick 