Day 9 of the Daily UX Writing challenge and I think we’ve all been in a similar situation…
The challenge is as follows:
- Scenario: The user is trying to rent a car using an application but the credit card on file has expired.
- Challenge: Write them an error message so that they can correct the problem.
- Headline: 30 characters max
- Body: 45 characters max
My thought process
This is a common issue, one that is typically nobody’s fault. The user has most likely forgotten their card is expired. It’s easy enough to remedy, just like if they had made a typo, so I’ve nudged the user with a minor CTA to update their payment information.
Katie Barrick 